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FREQUENTLY ASKED QUESTIONS

Here are some common questions that we’re asked so we thought it might be helpful to post. For any other questions, you are welcomed to contact our service staff or send us emails.

Reflective Fabric

1. Are you a manufacturer?

Yes. We have two factories located in Hangzhou and Huzhou. We are the leading manufacturer of reflective fabric in China and have been exported to over 100 countries for over a decade years.

2. Can we get free samples?

Yes. We can provide certain quantity of free samples for review, please feel free to contact us.

3. Do you keep stocks for reflective fabric?

Yes. We keep stocks for regular products and can be sent out immediately. Please feel free to contact us for more details.

4. What's the regular leading time for reflective fabric?

We keep stock for regular products which can be sent out immediately. For non stock products, our leading time is usually around 5-15 days depending on the products and quantity.

5. Do you accept small order or quantity less than MOQ?

Yes. We keep stock for regular products. For stock products, we can accept small order. For non-stock products, please contact our sales to see if we can lower the MOQ for you.

6. Are the reflective fabrics AZO-free?

Yes. We update our OEKO-TEX 100 and REACH certificates annually to make sure our reflective fabrics are AZO-free.

7. Are the reflective fabric poisonous metal free?

Yes. We have REACH report to proof that our reflective fabric is poisonous metal free.

8. In case we want different widths of reflective fabric, can you cut it for us?

Yes. The full width of reflective fabric is around 140cm. We provide free cutting according to customers' requirements.

9. What certificates do you have?

Our products are certified by SATRA, CALCOAST, AWTA, TEXTEST, UL, SGS to meet the requirements of EN20471, ANSI107:2015, CSA-Z96, AS NZS 1906, EN 469, NFPA 701, NFPA 2112, NFPA 1971, EN 14116, ASTM F 1506 etc.

10. Can we print our company logo on the reflective fabric?

Yes. We can do customized printing on the surface or back side of the reflective fabric.

11. Is reflective fabric washable?

Yes. Our reflective fabric is washable. Washing cycles of different products varies from 5 to over 100 times to meet different customers' requirements. We also have reflective fabric that can endure industrial wash and dry cleaning.

12. How do you define the washing cycles?

It means that after being washed for certain cycles according to international washing standards (ISO 6330 for home wash, ISO 3175 for dry cleaning and ISO 15797 for industrial wash), the reflective value is higher than 100 cd/(lux•m2) (measured from angle 5°12′) .

13. What are the main requirements of EN20471 and ANSI 107 toward reflective fabric?

Requirements for reflective fabric mainly include reflective coefficient, physiological and washing performance.
1) When measured on new product at 5.0° entrance and 0.2°observation angles, reflective coefficient shall be greater than 330 cd/lx.m2.
2) After exposure test like abrasion, flexing, folding at cold temperatures, rainfall etc. the retro reflection coefficient shall be greater than 100 cd/lx.m2.
3) After at least 25 washes, the reflective coefficient shall be larger than 100 cd/lx.m2.

14. If we want to change the base fabric of reflective fabric, can you customize for us? And what's the MOQ for that?

Yes. We'll test the base fabric see if it's suitable for coating. If the test results is ok. We can customize for you and the MOQ is 500 square meters.

Reflective Printing Fabric

1. How is Chinastars reflective printing fabric different with other silk screen printing fabric?

Our reflective printing fabric uses our unique coating technology, the reflective performance and washing fastness is much better than silk screen printing.

2. Can we get free samples of available patterns?

Yes. Free sample is available. In case you want to see all of our available patterns, we also have sample fabric catalogue available. Pls feel free to contact us for free samples.

3. Has Chinastars reflective printing fabric been accepted by market and satisfied customers?

Yes. Our reflective printing fabric has been testified by both domestic and overseas market for over 3 years. And customers are satisfied with our quality and place repeat order continuously.

4. Can you purchase the target fabric for us, and sell us the printed reflective fabric?

Yes. We have brother factories who are manufacturing all kinds of fabrics for decades. We can purchase the fabric according to your fabric samples, and send you the final printed reflective fabric.

5. What's the MOQ?

Our MOQ for customized printing fabric is 500 sqm. For smaller quantity, pls check with our sales for in-stock printing fabric.

6. It's not convenient for us to send the fabric to your factory, can you sell us the coating machine instead?

I'm sorry, the machine is designed by ourselves and not available for sell. But we have the 140cm wide reflective printing heat transfer film available now. Pls feel free to contact us for more details.

Fire Resistant Reflective Tape

1. What's the difference between cotton and aramid backing flame retardant reflective tape?

Cotton is treated by flame retardant agent, while aramid is innate flame retardant. Cotton backing is more economical compared with aramid one. Customers can choose according to their own requirements.

2. What certificates do you have for FR reflective tape?

Our flame resistant reflective tape is certified by SATRA, CALCOAST, AWTA, TEXTEST, UL, SGS to meet the requirements of EN20471, ANSI107:2015, CSA-Z96, EN 469, NFPA 701, NFPA 2112, NFPA 1971, EN 14116, ASTM F 1506 etc. Please contact our sales to send the certificates.

3. How is the washing performance of fire resistant reflective tape?

Our silver and warning FR reflective tape can be home washed (according to ISO 6330) or dry cleaned (according to ISO 3175) for over 50 cycles.

4. Can you provide perforated flame retardant reflective tape?

Yes. we can provide perforated FR reflective tape with or without sewing line. Please contact our sales for more details.

Reflective Spandex Fabric

1. What's the difference between spandex reflective fabric and thin spandex reflective fabric?

Normal spandex reflective fabric uses thicker spandex base fabric(around 200 gsm/m2), while thin spandex reflective fabric uses lighter base fabric (around 100 gsm/m2). The latter one is more suitable for outdoor outer-shell or running jackets.

2. Is the spandex reflective fabric two-way stretch or four-way stretch?

Our standard spandex fabric is four-way stretch, we can also customize for you and change to your required base fabric.

3. What's the composition of spandex base fabric?

Spandex base fabric is composed of 86% polyester and 14% spandex. In case you want to change to different composition, we can also customize for you.

4. Can I order colored spandex reflective fabric?

Yes. We can customize color spandex reflective fabric for you. Please provide the Pantone No. of your wanted color, and we'll make small swatches for color confirmation before mass production.

Reflective Heat Transfer Vinyl

1. How to choose appropriate heat transfer film for my fabric? Is free sample available?

Yes. Our company can provide free samples for testing. If possible, we'd highly suggest customers to send the target fabric to our factory. Our technical person will try different heat transfer film on the fabric and do washing test after that, then we'll recommend you the appropriate heat transfer film with heat conditions, and send samples to you for testing.

2. Will you guide for us how to heat apply your heat transfer film?

Yes. We'll send you the operation guide, handling precautions and reason analysis to frequently occurred problems. Also in case of any questions during your sample testing, we'll ask our technical person to analyze and send you the solution report. We'll do everything to make sure you get the best heat condition before mass production.

3. How many kinds of reflective heat transfer films do you have altogether?

We have reflective heat transfer film targeting different base fabrics such as non-stretchable, stretchable, flame retardant, water repellent, industrial wash or PU fabrics etc. We also have heat transfer film specially made for engraving or laser cutting, and also multiple segmented reflective heat transfer films .

4. Can we order reflective heat transfer logos? Is free sample available?

Yes. We can customize reflective logos according to your artwork. We can provide several pieces of free samples for your reference.

5. What's the MOQ of reflective heat transfer logo?

We don't have specific MOQ for reflective logos. We can accept small quantity orders as well.

6. Can we customize different shapes of segmented reflective heat transfer film?

Yes. We can make molds according to your artwork and then do mass production.

Reflective Ribbon

1. Can we customize different webbing colors?

Yes. We keep in stock the regular colors like fluorescent yellow, orange, black etc. We can also customize different colors of webbing as per customers' requirements.

2. Can we customize different width of reflective webbing?

Yes, we can customize different widths of reflective material and webbing as per customers' requirements.

Reflective Piping

1. What's the most regular specification for reflective piping, can we customize different width or cores?

Different customers will have their own requirements, and we can customize as per their requirements. The most common reflective piping is made of 1.3cm reflective fabric sewing on 1.7cm polyester fabric, with cotton cores inside.

2. What's the requirement of reflective fabric used on reflective piping?

Since reflective piping is used for sewing on clothing which requires the reflective fabric to be slightly stretchable, otherwise, it will wrinkle after sewing on clothing. So the reflective fabric we are using is slightly elastic bias cutting one.

3. Can we order different colors of reflective piping?

Yes. You can send us your wanted colors, and our sales can check whether we have reflective fabric of the same color in stock, if not, we can customize for you this color reflective fabric, then make reflective piping accordingly.

4. Do you keep in stock the stretchable reflective tape? Can you cut to required width for us?

Yes. We keep in stock the stretchable reflective fabric and can cut to various width according to customers' requirements. The most common widths for reflective binding is 1cm or fold 2cm in half.

Reflective Yarn

1. What's the difference of reflective yarn made of fabric and PET film?

Reflective yarn made of PET film is suitable for knitted products with low requirement of tensile strength, and reflective yarn made of fabric has better tensile strength, but with a little big higher price.

2. What's the minimum width of reflective yarn you can provide?

We can cut the reflective fabric to as thin as 0.5mm, please contact our sales for more details.

Reflective PVC Tape

1. Can we customize different shapes of reflective PVC logos or hangers?

Yes. We can make for you the reflective logos or hangers made of reflective PVC film, please send us the samples or design artwork.

2. Can we make customized printing on the reflective PVC film?

Yes. You can send us your design artwork for customized printing.

3. Can we customize different colors of reflective PVC film?

Yes. Please send us the pantone No. of your wanted colors, we can customize according to your requirement.

Safety Vest / Reflective Jacket

1. Are you a manufacturer?

Yes. We are the leading manufacturer of both reflective material and safety clothing. So compared with other manufacturers, we have better quality control and highly cost effective products.

2. Can we customize logo printing on the safety vest or reflective jacket?

Yes. Logo printing is available with silk screen printing, offset printing or reflective logo heat transfers on front and back side of the safety vest.

3. Can we customize different colors of reflective vests or jackets?

Yes. Of course. Please provide us samples or Pantone No. of your wanted colors. But please note that some colors can't pass EN20471 or ANSI/ISEA 107 standard, in case you have requirements to pass standards, please check with our sales in advance.

4. Does the fabric and reflective tape used on the safety vest/jacket comply to EN 20471 and ANSI/ISEA 107?

Yes. The fluorescent yellow/orange fabric and reflective tape we used can all comply to European and American standards. In case you want to use other colors, please check with our sales in advance. Some colors esp. dark colors can't meet the requirements.

5. Do you have the compliance certificate of safety vests/jackets to EN 20471 or ANSI/ISEA 107 standards?

Since we have hundreds of different styles of safety vests/jackets. We are not able to make certificate for every designs. We only make certificates for several common styles. But we can provide you the compliance certificates of both fabric and reflective tapes, so that it will be much easier for you to make the clothing certificate.

6. Do you have the safety vests/ jackets in stock?

Yes. We keep stock for some regular styles to meet the requirements of some customers who need them urgently. Please check with our sales for more details.

7. Can we customize different styles of safety vests/jackets?

Yes. OEM or ODM is available. You can send us your sample vest or design artwork to customize your own safety vests/jackets.

8. I don't have much experience in the size, label, logo designs etc. of safety vest/jacket, can you guide for me?

Yes. We have our own design team and our sales is very experienced, we can provide you any guidance you need with patience.

9. Do you have vests/jackets with pockets?

Please kindly refer to the photos. And if needed, we can also add additional pockets.

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